On December 14th, the City of Salem Board of Works announced the waiver for debit and credit card transaction fees will expire beginning January 1, 2020. During the height of the pandemic, the Board of Works temporarily waived the fees with the City of Salem covering the expense to the payment processor on behalf of customers.
“The Board of Works previously voted to suspend debit and credit card payment fees when residents were quarantined and unable to make payments in person. The City of Salem covered the costs of those fees on behalf of residents during that time,” said Mayor Justin Green.
Effective January 1st, 2021, the transaction fee will resume for customers paying their bill with a debit or credit card. The charge is $2.95 per transaction and is remitted to the payment processor. As always, you can avoid paying the transaction fee by paying via check or cash. If you have any questions about the fee reinstatement or your bill, please contact the City of Salem Utilities office at (812) 883-3937.